Terms & Conditions

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be notified to you via email (if you have an account) or by posting a notice on our website. Your continued use of the Service after such modifications constitutes your acceptance of the updated terms. If you do not agree to the modified terms, you must stop using the Service and may cancel your subscription (if applicable).

Account Creation

• To access certain features of the Service, you must create an account by providing accurate, current, and complete information
• You must be at least 16 years old to create an account. If you are under 16, you may only use the Service with parental or guardian consent
• You are responsible for maintaining the confidentiality of your account credentials (email and password)
• You agree to notify us immediately of any unauthorised access to or use of your account
• You are responsible for all activities that occur under your account, whether authorised by you or not

Account Security

• You must use a strong, unique password for your account
• You must not share your account credentials with any third party
• We reserve the right to suspend or terminate accounts that we suspect have been compromised or are being used in violation of these terms
• We may implement additional security measures, such as two-factor authentication, which you may be required to use

Subscription Plans

Payment Terms

• All subscription fees are charged in advance on a monthly or annual basis, depending on your chosen plan
• Payments are processed securely through Stripe, a third-party payment processor. We do not store your payment card details
• You must provide valid payment information and authorise us to charge your payment method
• If payment fails, we may suspend your subscription until payment is successfully processed
• All prices are in British Pounds (GBP) and include applicable VAT where required by law
• We reserve the right to change subscription prices at any time, but will notify you at least 30 days in advance of any price increases

Subscription Renewal and Cancellation

• Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date
• You may cancel your subscription at any time through your account dashboard or by contacting us at support@pharmanalyser.co.uk
• Cancellation takes effect at the end of your current billing period. You will continue to have access to premium features until the period ends
• No refunds are provided for partial billing periods or unused portions of your subscription. This does not affect your statutory rights under UK consumer law
• If you cancel and later wish to resubscribe, you will be charged the current subscription rate (which may have changed)

Free Trial and Limited Access

• New users receive 3 free visits with full access to all features
• After the free trial, users may continue with limited data access for free, or subscribe for full access
• Free trial usage is tracked using anonymous device identification to prevent abuse
• We reserve the right to modify or discontinue the free trial at any time

Subscription Transfer and Sharing

• Subscriptions are personal to the account holder and are non-transferable
• Business accounts may have additional users added by the account owner, subject to business plan terms
• Sharing account credentials or attempting to share subscription access with unauthorised users is prohibited and may result in account termination

Our Intellectual Property

The Service, including all content, features, functionality, design, layout, graphics, logos, trademarks, and software, is owned by Caledonian Tech LTDor its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or business use
• You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from any part of the Service without our express written permission
• All trademarks, service marks, and logos displayed on the Service are the property of their respective owners

NHS Data and Third-Party Content

The NHS data displayed on our Service is sourced from official NHS datasets (NHS England and NHS Scotland). This data:

• Remains the property of the NHS or relevant health authorities
• Is presented by us for informational purposes only
• May be subject to Crown Copyright or other government licensing terms
• You may not use NHS data obtained through our Service for commercial purposes without appropriate licensing from the NHS

Data Accuracy

While we strive to provide accurate and up-to-date information:

• We do not guarantee the accuracy, completeness, timeliness, or reliability of any data or information on the Service
• NHS data is typically published 2-3 months after the reporting period and may contain errors or omissions from the source
• Data may be subject to revision by NHS authorities after publication
• You should verify critical information independently before making decisions based on our data

Use of Data

You acknowledge and agree that:

• Your use of any information or materials from the Service is entirely at your own risk
• We are not responsible for any decisions made or actions taken based on information from the Service
• The Service is provided for informational and analytical purposes only and should not be used as the sole basis for business or healthcare decisions

Service Availability

• We strive to provide continuous access to the Service but do not guarantee uninterrupted, error-free, or secure access
• The Service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control
• We are not liable for any loss or damage resulting from Service unavailability
• We may perform scheduled maintenance with reasonable notice when possible

Service Modifications

• We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice
• We may add, remove, or modify features, functionality, or data sources
• We will provide reasonable notice of material changes that affect your subscription or access
• If we discontinue the Service entirely, we will provide at least 30 days' notice and may offer refunds for unused subscription periods at our discretion

General Limitations

To the fullest extent permitted by applicable law:

• Caledonian Tech LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses
• Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for any loss or damage resulting from your reliance on information from the Service
• We are not responsible for any third-party services, websites, or content linked to or from the Service

Exclusions

Nothing in these Terms of Service excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under applicable law

Termination by You

You may terminate your account and stop using the Service at any time by:

• Cancelling your subscription (if applicable) through your account dashboard
• Contacting us at support@pharmanalyser.co.uk
• Simply ceasing to use the Service (though your account may remain active)

Termination by Us

We may suspend or terminate your account and access to the Service immediately, without prior notice, if:

• You violate these Terms of Service or our Acceptable Use Policy
• You engage in fraudulent, illegal, or harmful activities
• Your payment fails and remains unresolved after reasonable attempts to contact you
• We are required to do so by law or court order
• We discontinue the Service or your subscription plan

Effect of Termination

• Upon termination, your right to access and use the Service immediately ceases
• We may delete your account data in accordance with our Privacy Policy and data retention policies
• Provisions of these Terms that by their nature should survive termination (including indemnification, limitation of liability, and dispute resolution) will survive

Governing Law

These Terms of Service and any disputes arising from or related to the Service shall be governed by and construed in accordance with the laws of Scotland, without regard to its conflict of law provisions. The courts of Scotland shall have exclusive jurisdiction over any disputes.

Dispute Resolution Process

If you have a dispute with us, we encourage you to first contact us directly to attempt to resolve the matter. If we cannot resolve the dispute through direct communication:

• You may be entitled to use alternative dispute resolution services, such as mediation or arbitration
• As a UK consumer, you have the right to bring proceedings in your local courts or the courts of Scotland
• Nothing in these Terms affects your statutory rights as a consumer under UK law

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Caledonian Tech LTD regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of Caledonian Tech LTD.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms or our rights and obligations without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.

Contact for Legal Matters

For any legal notices or service of process, please contact us at: