How quickly will PharmAnalyser support reply?

We aim to respond within one to two UK business days. Billing and enterprise enquiries are prioritised. For urgent access issues, include your account email and the page URL.

What email address should I use for support?

Email support@pharmanalyser.co.uk or use the contact form on pharmanalyser.co.uk/contact — both reach the same support queue with Reply-To set to your address.

Can I request enterprise or API access?

Yes. Choose “Enterprise demo” or “Organisation pricing” on the contact form. Multi-site groups and contract-led access are handled through app.pharmanalyser.co.uk.

How do I report incorrect NHS data?

Select “Data question” and include the contractor or ODS code, nation, metric, and period shown on screen. We trace issues through our analytics pipeline to the source publication.

SupportReplies within 1–2 business days

Contact PharmAnalyser

Questions about NHS pharmacy and GP analytics, your account, or enterprise access? Choose a topic below, send a message, or email us directly — we will route your enquiry to the right team.

Try these first

Answers may already be on the site

Leaderboards, methodology, and account settings — you may not need to wait for a reply.

LeaderboardsRankings for pharmacies and GP practices.GP leaderboardsList size and payment rankings by nation.FAQCommon questions about data and accounts.About PharmAnalyserSources, methodology, and platform scope.

Message

Send a message

Pick the closest topic, add detail, and we will follow up by email at support@pharmanalyser.co.uk.

What do you need help with?

Direct contact

Email or account shortcuts

Prefer your own inbox? Include your account email for billing or access questions.

support@pharmanalyser.co.uk

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What to expect

How we handle enquiries

Response time
We aim to reply within one to two business days. Enterprise and billing enquiries are prioritised.
Technical issues
Include the page URL, what you expected, screenshots if possible, and your browser/device.
Data questions
Share the contractor or ODS code, nation, and the metric that looks wrong — we can trace the pipeline source.
Feature ideas
Tell us your role and workflow. Concrete examples help us prioritise the roadmap.

ResPublica Intelligence LTD (Company Number: SC893159). Registered office: 32 St. Andrews Road, Glasgow, Scotland, G41 1PF, UK.