Smartway PharmaGPhC

Pharmacy context

This is an online pharmacy based on an industrial estate between Wimbledon and Colliers Wood in South London. The pharmacy dispenses prescriptions that it receives online, either through its own website or directly from a number of clinics. People can’t visit the pharmacy in person so it delivers medicines all over the country.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy thoroughly assesses the risks involved in providing its services and takes appropriate action to keep those risks to a minimum. It has detailed written instructions for its team members to follow when carrying out their tasks. It regularly reviews them and makes sure its team members read and follow them. It records any mistakes its team members may make and regularly reviews them with the team to help reduce the chance of the same mistakes happening again. The pharmacy keeps all the records it should and makes them easily accessible. Team members clearly understand how to protect people’s private information and have a satisfactory understanding of their role in helping to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough suitably trained team members to safely manage the workload. They appear well motivated and work well together. The pharmacy gives them suitable training, tailored to the specific services on offer. And they understand their roles and responsibilities.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises are clean, tidy and very well organised. They have plenty of room for people to work in without any distractions. The premises are secure from unauthorised access. Its website is suitably laid out and carries the necessary information about the pharmacy.

• Principle 4 – Services

  Standards met

  The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. The pharmacy makes detailed checks before dispensing any of its prescriptions, making sure that each supply is safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has suitable facilities for the services it provides, and it makes sure that they are properly maintained. It also ensures that people’s private information is kept safe and secure.

Inspection history summary