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Pharmacy context

This is a distance‐selling pharmacy based on a mixed industrial estate. Most of its activity is dispensing NHS prescriptions. The pharmacy also supplies medicines in multi‐compartment compliance packs to people who live in their own homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall the pharmacy manages the risks associated with the provision of its services. The pharmacy keeps people’s private information safely and it keeps the records it needs to by law. The pharmacy has some procedures to learn from its mistakes. But it does not routinely record or review all its mistakes or review its procedures to make sure they are best practise. Better recording of its mistakes and reviewing of all of its clinical governance processes would allow the pharmacy to use the available opportunities to improve its ways of working.

• Principle 2 – Staff

  Standards met

  The pharmacy’s team members work together to manage the day‐to‐day workload within the pharmacy. They have the appropriate qualifications to deliver services safely and effectively. But the pharmacy misses opportunities to improve its services by not listening to feedback from its team members. Also, some ongoing structured training could enhance the service provided.

• Principle 3 – Premises

  Standards met

  The pharmacy keeps its premises safe, secure, and appropriately maintained. The pharmacy's website provides relevant information to people using its services.

• Principle 4 – Services

  Standards met

  The pharmacy's healthcare services are mainly suitably managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It mainly stores them safely and it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy does not make a record of the action it has taken in response to a recall or safety alert. This makes it harder for the pharmacy to show how it has protected people's health and wellbeing.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.

Inspection history summary