Conneyhall PharmacyGPhC

Pharmacy context

This is a community pharmacy in a parade of shops in the town of West Wickham. The surrounding area is largely residential, and there are several local doctor’s surgeries. The pharmacy provides some services under patient group directions (PGDs) such as seasonal flu vaccinations and emergency hormonal contraception. It supplies medication in multi-compartment compliance packs to residents in care homes and people in their homes who need help managing their medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy adequately identifies and manages the risks associated with its services. Team members can show how they learn from any dispensing mistakes to make the pharmacy’s services safer. And they know how to protect vulnerable people. People who use the pharmacy are asked for their feedback so that the pharmacy can learn and improve. The pharmacy generally protects people's personal information properly. But it could do more to ensure that confidential waste is always disposed of appopriately.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough team members to provide its services safely. They get the right training for their roles. And they get ongoing training to help keep their knowledge and skills up to date. They feel comfortable about making suggestions or raising any concerns to help improve the pharmacy’s services. And they can take professional decisions so that people are kept safe.

• Principle 3 – Premises

  Standards met

  The premises are suitable for the pharmacy’s services and they are kept secure from unauthorised access. People can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  Overall, the pharmacy provides its services safely and manages them adequately. It obtains its stock from reputable sources and generally stores it properly. It takes the right action in response to safety alerts, so people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. But the pharmacy doesn’t highlight prescriptions for higher-risk medicines. This could mean that it misses out on opportunities to speak to people when they collect these medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for its services. It maintains them well and uses its equipment in a way which protects people’s personal information.

Inspection history summary