D R Dalvair PharmacyGPhC

Pharmacy context

This community pharmacy is located on a main road in the centre of town. Most people who use the pharmacy are from the local area. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. And it provides a seasonal flu vaccination service and some other NHS funded services including the Pharmacy First Service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy adequately manages risks to make sure its services are safe, and it completes all the records that it needs to by law. Pharmacy team members generally work to professional standards. But the pharmacy doesn't regularly review its written procedures, so there is a risk that team members may not always work effectively. Pharmacy team members keep people's private information safe and understand how they can help to protect the welfare of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload and team members complete the essential training they need to do their jobs. But the pharmacy doesn't support all team members to complete additional pharmacy training, so they are limited in their roles.    Team members are generally comfortable providing feedback to their manager and they receive informal feedback about their own performance.

• Principle 3 – Premises

  Standards met

  The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room so people can have confidential conversations with team members if needed.

• Principle 4 – Services

  Standards met

  The pharmacy offers healthcare services which are generally well managed, and people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manage some of its medicines.

• Principle 5 – Equipment

  Standards met

  Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.

Inspection history summary