TOP PharmacyGPhC

Pharmacy context

This is a distance selling pharmacy located in Telford, Shropshire. The pharmacy recently opened in March 2024. People cannot usually visit the pharmacy in person, and it provides its services remotely. It mainly supplies medicines to people that are in care homes but also supplies medicines to a small number of people living in their own home. The pharmacy has a website (https://toppharmacy.co.uk/) which people can access for information and health related services. And it offers some limited NHS services such as the Pharmacy First Service, Discharge Medicine Service and New Medicine Service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures which are designed to help make sure team members provide its services safely and effectively. But some procedures do not always reflect the way certain tasks are being completed. This may mean members of the team do not have accurate written instructions to refer to in the event of a query or incident. The pharmacy keeps the records it needs to by law. And it makes records of mistakes that happen during the dispensing process so that its team members can learn from them. Members of the pharmacy team effectively keep people’s private information safe and take the correct action to safeguard people that may be vulnerable.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough team members to safely provide its services. It enrols members of the team on to suitable training courses so that they develop the correct skills and knowledge for their roles. And it supports them to complete the learning to aid their development. Members of the team feel comfortable to raise concerns and can provide feedback.

• Principle 3 – Premises

  Standards met

  The environment is suitable for the provision of pharmacy services. The pharmacy premises are large and suitable for the level of workload undertaken and it is kept clean and tidy.

• Principle 4 – Services

  Standards met

  The pharmacy provides the services it offers in a safe manner. It gets its medicines and devices from appropriate sources. And pharmacy team members take appropriate action if medicines or devices are not safe for people to use. Members of the team give advice to people when supplying higher-risk medicines to help make sure they are being used safely.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services safely. It maintains the equipment appropriately and keeps it securely.

Inspection history summary