The Green PharmacyGPhC

Pharmacy context

The pharmacy is in the rural village of Great Bentley in Essex. It dispenses NHS prescriptions and sells medicines over the counter. And it provides Medicines Use Reviews (MURs) and occasional New Medicine Service (NMS) consultations. The pharmacy administers flu vaccinations during the winter season. There is a popular smoking cessation service. It provides free contraception using the C-Card scheme. The pharmacy assembles medication into multi-compartment compliance packs for some people who need help managing their medicines. It delivers medicines to people in their own homes during the week.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks associated with its services. It records and regularly reviews its mistakes and can show how the team learns and improves from these events. It keeps the records it needs to by law and its team members have clear roles and responsibilities. It asks the people who use the pharmacy for feedback. Team members know how to protect vulnerable people. And they keep people’s personal information safe.

• Principle 2 – Staff

  Good practice

  The pharmacy has enough team members to manage its workload safely. They are appropriately trained and have a good understanding about their roles and responsibilities. They make suggestions to improve safety and workflows where appropriate. They are provided with feedback and have regular appraisals to identify any opportunities for development or learning. They are given time set aside for ongoing training and have input into what training they do. This helps keep their knowledge and skills up-to-date.

• Principle 3 – Premises

  Standards met

  The pharmacy team keeps the pharmacy secure, clean and tidy. The pharmacist has an area to check prescriptions and this is kept clear to help reduce the risk of mistakes. People can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely and effectively. It gets its medicines from reputable suppliers and stores them properly. Its team members identify and give advice to people taking high-risk medicines to make sure that they are taken safely. And they take the right action if any medicines or devices need to be returned to the suppliers. This means that people get medicines and devices that are safe to use. It makes sure that multi-compartment compliance packs for people who need help managing their medicines are dispensed safely. But some packs are missing the required additional information for the medicines in them.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for its services and it largely maintains it well​. It uses its equipment to help protect people's personal information.

Inspection history summary