Winer (Chemists) Ltd.GPhC

Pharmacy context

This is a community pharmacy on a parade of shops in the village of Birstall, Batley, West Yorkshire. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides NHS services, such as the New Medicines Service (NMS) and medicines use reviews (MURs). The pharmacy ​provides a substance misuse service. It supplies medicines in multi-compartment compliance packs to people living in their own homes. And it provides a home delivery service to people who have difficulty collecting their medicines from the pharmacy.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy mostly identifies and manages the risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow. The pharmacy keeps the records it must have by law. And it keeps people's private information secure. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children. The team members openly discuss ​mistakes that they make when dispensing. But they do not keep up-to-date records of these mistakes. And so, they may miss out on the opportunity to learn from them and reduce the risk of similar mistakes happening again.

• Principle 2 – Staff

  Standards met

  The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. They work well together to manage their workload. And they feel comfortable to raise professional concerns when necessary. The pharmacy provides its team members with a structured training programme to help them keep their knowledge and skills refreshed and up to date. But it doesn't allocate time in the working day for them to complete this training.

• Principle 3 – Premises

  Standards met

  The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are generally accessible to people. And the pharmacy mostly manages its services appropriately and delivers them safely. It provides medicines to some people in multi-compartment compliance packs to help them take them correctly. And it suitably manages the risks associated with this service. It delivers medicines to people's homes. But it doesn't ask people to sign for receipt of their medicines. So, the team may not be able to effectively answer any queries. The pharmacy sources its medicines from licenced suppliers. But the team does not regularly record the fridge temperatures. So, it cannot evidence that medicines kept in the fridge are always fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality. But some confidential material is kept in the consultation room. And the material may be seen by people using the room.

Inspection history summary