iClick PharmacyGPhC

Pharmacy context

This pharmacy is located on a business park in a residential area of Stoke-on-Trent. It is not open to the public and instead it provides NHS services at a distance. The pharmacy has a website www.iclickpharmacy.co.uk which provides information about its services. It mainly dispenses and delivers prescriptions to people in the local area, but it sometimes supplies people who live further afield. The pharmacy also supplies some medicines in multi compartment compliance aid packs, to help make sure people take their medicine at the right time.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages risks, and it keeps the records it needs to by law. Its team members are clear about their roles, and they understand how to keep people’s private information safe. The pharmacy encourages feedback to help identify where services could be improved.

• Principle 2 – Staff

  Standards met

  Pharmacy team members are suitably trained for the jobs that they do, and they feel comfortable raising concerns and providing feedback. But there is no structured ongoing learning in place, so the pharmacy may not always be able to show how team members keep their knowledge and skills up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy is secure and suitably maintained. It provides adequate space for the delivery of pharmacy services. And its website appears professional and provides useful information about the pharmacy’s services.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are generally accessible and suitably managed so that people receive appropriate care. The pharmacy sources it medicines from reputable suppliers, and team members complete some checks to help make sure that medicines are suitably stored and fit for supply.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide its services. Team member use equipment in a way that protects people’s privacy.

Inspection history summary