BootsGPhC

Pharmacy context

This is a community pharmacy on the outside of an arcade of shops in the city of Glasgow. Its main services include dispensing NHS prescriptions, including serial prescriptions and selling over-the-counter medicines. The pharmacy supplies medicines in multi-compartment compliance packs to people who need help to take their medicines at the right time. And it provides a private seasonal vaccination service. Pharmacy team members provide advice on minor ailments and medicines’ use.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy appropriately identifies and manages the risks with the services it provides. Pharmacy team members record and discuss mistakes identified during the dispensing process and they make changes to prevent the same mistake happening again. And they understand their role in helping to protect vulnerable people. The pharmacy keeps the records it needs to by law, and it suitably protects people’s confidential information.

• Principle 2 – Staff

  Standards met

  Pharmacy team members have the necessary skills and knowledge they need for their roles and the services they provide. They manage their workload well and support each other as they work. And they feel comfortable raising concerns and discussing improvements to provide a more effective service.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, secure and provide a professional environment suitable for the services it provides. It has a private consultation room where people can have confidential conversations with a member of the pharmacy team if needed.

• Principle 4 – Services

  Standards met

  Pharmacy team members manage and provide the pharmacy’s services safely and effectively. And they make them easily accessible to people. The pharmacy suitably sources its medicines from recognised suppliers and stores them appropriately. And team members carry out the appropriate checks to ensure they continue to be suitable for use.

• Principle 5 – Equipment

  Standards met

  Pharmacy team members have access to appropriate equipment that is fit for purpose and safe to use. And team members use the equipment appropriately to protect people’s confidentiality.

Inspection history summary