Rowlands PharmacyGPhC

Pharmacy context

This is a community pharmacy in a residential area in the city of Glasgow. Its main services include dispensing NHS prescriptions, including serial prescriptions and selling over-the-counter medicines. The pharmacy dispenses medicines in multi-compartment compliance packs to help people take their medicines at the right times. And it provides substance misuse services. The pharmacy team provides advice on minor ailments and medicines’ use.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks of the services it provides. Pharmacy team members record and discuss mistakes made during the dispensing process and make changes to help prevent the same or a similar mistake occurring. And they understand their role in helping to protect vulnerable people. The pharmacy keeps the records it needs to by law, and it suitably protects people’s confidential information.

• Principle 2 – Staff

  Standards met

  Pharmacy team members have the necessary skills and qualifications for their roles and the services they provide. They manage their workload well and support each other as they work. And they feel comfortable raising concerns and discussing improvements to provide a more effective service.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, secure and provides a professional environment suitable for the services it delivers. It has a private consultation room where people can have confidential conversations with a member of the pharmacy team if needed.

• Principle 4 – Services

  Standards met

  Pharmacy team members manage and provide the pharmacy service’s safely and effectively. And they make them accessible to people. The pharmacy suitably sources its medicines from recognised suppliers, and it stores them appropriately. And team members carry out checks to help ensure they keep medicines in good condition.

• Principle 5 – Equipment

  Standards met

  Pharmacy team members have access to appropriate equipment that is fit for purpose and safe to use. And team members use the equipment appropriately to protect people’s confidentiality.

Inspection history summary