BootsGPhC

Pharmacy context

This is a community pharmacy on the main road of Musselburgh, a small town close to Edinburgh. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to people living in care homes. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. The pharmacy was inspected during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages risks associated with its services well. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. They record and review their mistakes to learn from them and make effective changes to avoid the same mistakes happening again. The pharmacy encourages and uses people’s feedback well to improve its services. It keeps all the records it needs to by law, and it keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced team members to safely provide its service. They are trained and competent for their roles and the services they provide. The pharmacy has a strong culture of effective training and development. And it supports team members with protected time for training during the working day. Team members make decisions within their competence. And they use their professional judgement to ensure the pharmacy delivers its services safely and put people’s health and wellbeing first. Team members make suggestions and raise concerns to help provide the best service possible.

• Principle 3 – Premises

  Standards met

  The spacious pharmacy premises are safe and clean and suitable for the pharmacy’s services. The pharmacy has suitable facilities for people to have conversations with team members in private. The pharmacy team members respect and manage people’s confidentiality. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to access its services which it provides safely and effectively. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with information, and suitable advice to help them use their medicines. And they support care home teams by providing them with additional training and advice to help them administer medicines safely. The pharmacy obtains medicines from reliable sources and stores them properly. It manages stock levels carefully ensuring it has the appropriate amount of medicines in stock. Team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to deliver its services. And it looks after this equipment to ensure it works.

Inspection history summary