BootsGPhC

Pharmacy context

This is a community pharmacy on a high street in a small town. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental compliance packs.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow processes for all services to ensure that they are safe. The pharmacy reviews these and makes changes to keep improving services. And it plans for new services to ensure they are introduced safely. The pharmacy team records mistakes to learn from them. It reviews these and makes changes to avoid the same mistake happening again. Team members discuss these mistakes and compare them with incidents elsewhere for greater learning. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect the welfare of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced staff to safely provide services although sometimes it is short-staffed. The team members have access to training material to ensure that they have the skills they need. They do this in their own time. Team members can share information and raise concerns to keep the pharmacy safe. They discuss incidents that occur in the pharmacy and in the wider organisation. They learn from them to avoid the same thing happening again.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are safe and clean and suitable for the pharmacy's services. The pharmacy team members use a private room for some conversations with people. The pharmacy is secure when closed. Pharmacy team members raise concerns when there is damage to the premises. But this is not always addressed quickly.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure that they can all use its services. The pharmacy identifies additional services that the community would benefit from and plans for these. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary