Chestnut PharmacyGPhC

Pharmacy context

This village pharmacy is within a GP practice. The pharmacy is open until late six days a week. It sells over-the-counter medicines and it dispenses NHS and private prescriptions. The pharmacy also offers advice about the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has procedures and processes in place to manage the risks associated with the services it delivers. But it does not review all procedures in a timely manner. This means that information within some procedures may not reflect the current practice of the pharmacy’s team members. It generally keeps all records it must by law. But some gaps in these records occasionally result in incomplete audit trails. The pharmacy advertises how people can provide feedback about its services and it acts on this feedback appropriately. Pharmacy team members know how to protect vulnerable people. And they keep people's information secure. Pharmacy team members discuss the mistakes they make during the dispensing process. But they do not have access to up-to-date information to help inform shared learning following these mistakes.

• Principle 2 – Staff

  Standards met

  The pharmacy generally manages its workload well. Pharmacy team members are either working towards, or have completed, accredited training for their roles. But the pharmacy occasionally allows a member of the team to undertake tasks beyond the level of training they have completed. This practice could increase risks during the dispensing process. The pharmacy gives staff time during working hours to complete ongoing learning. And team members are confident to make suggestions and provide feedback about the pharmacy.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean and secure. It is small, meaning that some areas have become cluttered overtime. But pharmacy team members generally manage work space well.

• Principle 4 – Services

  Standards met

  The pharmacy makes its services accessible to people and it supports people’s health needs. The pharmacy manages its services adequately. But it does not always complete monitoring checks when dispensing high-risk medicines to help people take their medicine safely. The pharmacy obtains its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has some systems in place to provide assurance that its medicines are fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy generally has the equipment and facilities it needs to provide its services safely.

Inspection history summary