Badham Pharmacy LTDGPhC

Pharmacy context

This is a newly opened community pharmacy in a doctor’s surgery. It is situated in residential area of new housing close to the centre of Gloucester. Many of the people visiting the pharmacy are young families. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines and supplies medicines to people in three local nursing homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy’s working practices are generally safe and effective. The team learn from mistakes to prevent them from happening again. They ask customers for their views but do not always act on the negative feedback to improve their service. The pharmacy keeps the up-to-date records it must by law. It is appropriately insured to protect people if things go wrong. The pharmacy team keep people’s private information safe and they know how to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy usually has enough staff to manage its workload safely. But, there are periods in the day where the levels are low and this could increase the risks of mistakes. The company provides help when people are on holiday. The team members are encouraged to keep their skills up to date and they do this in work time. The pharmacy team are well supported by their immediate manager. They are comfortable about providing feedback to him to improve services and this is acted on.

• Principle 3 – Premises

  Standards met

  The pharmacy is newly built. It looks professional.  But, there could be more work space for its care home services and its services to help vulnerable people in their own homes to take their medicines. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.

• Principle 4 – Services

  Standards met

  People can access the services that the pharmacy offers. The services are generally effectively managed to make sure that they are provided safely. But, the procedures for the ordering of prescriptions and, for any medicine changes for people in care homes, could pose a risk of mistakes. The pharmacy team make sure that people have the information they need to use their medicines safely and effectively. The pharmacy generally gets its medicines from appropriate resources. But, some medicines from the company’s warehouse are not tested to recognised standards and this may pose a risk to people. The team make sure that people only get medicines or devices that are safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriate equipment for the services it provides. ​

Inspection history summary