BootsGPhC

Pharmacy context

This is a community pharmacy inside the shopping centre of Meadowhall, in the city of Sheffield. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy offers NHS services such as the NHS blood pressure check service and the NHS Pharmacy First service, and various private services such as a mole scanning service and COVID-19, shingles and chickenpox vaccinations. The pharmacy delivers some medicines to people’s homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy’s team members have access to a comprehensive set of written procedures to help them manage the services provided to people. They have the appropriate training to help support the safeguarding of vulnerable adults and children. The pharmacy keeps people’s sensitive information secure. Team members recognise the importance of recording and reflecting on any mistakes made during the dispensing process and they are good at identifying trends or patterns in the records and implementing changes to the way they work to manage risks.

• Principle 2 – Staff

  Standards met

  The pharmacy employs a team with the appropriate skills and experience to manage the workload safely and effectively. It reviews and implements changes to its staffing profile in response to changes in its workload. For example, when new services are introduced. The pharmacy takes a structured approach to supporting team members to update their knowledge and skills regularly. Team members are encouraged to provide feedback on the pharmacy’s processes to help improve service delivery.

• Principle 3 – Premises

  Standards met

  The pharmacy premises is well maintained and suitable for the services provided. The pharmacy has the facilities for people to have private consultations with team members.

• Principle 4 – Services

  Standards met

  The pharmacy offers a range of services it makes easily accessible to people. The pharmacy team ensures these services are managed safely. The pharmacy stores and secures its medicines appropriately and team members complete regular checks to ensure the medicines are fit for purpose before being supplied to people.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.

Inspection history summary