All Care PharmacyGPhC

Pharmacy context

This is a community pharmacy close to the centre of the city of Gloucester. It is interconnected with a doctors’ surgery. A wide variety of people visit the pharmacy. It dispenses NHS and private prescriptions and sells over‐the‐counter medicines. The pharmacy supplies several medicines in multi‐compartment compliance packs to help vulnerable people in their own homes to take their medicines. The inspection was carried out during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy's working practices are safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy team keeps the required up‐to‐date records and ensures that people’s private information is stored safely.  The team knows how to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. The pharmacy team members who are in training are well supported with their studies. They work well together and are comfortable about providing feedback to their manager. The team members do some on-going learning but this has not been that regular since the outbreak of the pandemic. So, their skills and knowledge may not be up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy is suitable for the services it offers. It is clean, tidy and organised. The pharmacy signposts its consultation room so it is clear to people that there is somewhere private for them to talk.

• Principle 4 – Services

  Standards met

  Everyone can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources and stores them safely. The team members make sure that people only get medicines that are safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has taken action to reduce the spread of coronavirus with social distancing measures and the use of protective screens. It mainly has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit‐for‐purpose.

Inspection history summary