BootsGPhC

Pharmacy context

This community pharmacy is on a retail park on the outskirts of Lincoln. It is open extended hours, including late into the evening on six days of the week. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy offers a seasonal flu and pneumonia vaccination service for people. It supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers some medicines to people’s homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy effectively identifies and manages the risks associated with its services. It keeps people's personal information secure, and it keeps the records required by law in good order. Its team members act openly and honestly by sharing information following any mistakes they make to help ensure they provide the pharmacy's services safely. Pharmacy team members work well to identify and support vulnerable people to help keep them safe from harm. And they understand how to respond to feedback they receive from people accessing pharmacy services.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough, suitably skilled team members to manage its workload effectively. It reviews its staffing levels and skill mix in line with changes to its services. And it supports its team members by providing regular opportunities to engage in learning relevant to their roles. Pharmacy team members work together well. They understand how to provide feedback about the pharmacy, and they can raise a professional concern if needed.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are secure and clean. They include a suitable private consultation space. The pharmacy generally keeps its premises well maintained. But it does have some unresolved concerns relating to the temperature of the dispensary in winter months. This may increase the chance of team members being distracted from their work.

• Principle 4 – Services

  Standards met

  The pharmacy works particularly well to promote access to its services across its extended opening hours. And it uses effective measures to help ensure the communication needs of people accessing its services are met. It obtains its medicines from reputable sources. And it stores them safely and securely. The pharmacy team identifies higher-risk medicines to help make sure people taking these medicines have the support they need. And it provides relevant information when supplying medicines to help people take them safely.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to ensure it remains safe to use. And pharmacy team members act with care by using the equipment in a way which protects people’s confidentiality.

Inspection history summary