Knights Headless Cross PharmacyGPhC

Pharmacy context

This is a community pharmacy in a residential area, opposite a GP surgery on the outskirts of Redditch, Worcestershire. The pharmacy dispenses NHS and private prescriptions. It sells a range of over-the-counter medicines. The pharmacy also offers seasonal flu and travel vaccinations, blood pressure testing as well as the Pharmacy First Service.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy suitably identifies and manages the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. The pharmacy protects people’s confidential information appropriately. Team members actively monitor the welfare of vulnerable people. And the pharmacy largely keeps the records it needs to by law.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are suitably qualified with a range of skills and experience. But the pharmacy delivers ongoing training in an unstructured way. This could affect how well they conduct tasks and adapt to change with new situations. And their performance has not been reviewed for some time. This could limit their ability to discuss feedback and concerns.

• Principle 3 – Premises

  Standards met

  The pharmacy's premises provide a suitable environment to deliver services from. The pharmacy is professionally presented. And people can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely. Members of the pharmacy team help ensure that people with different needs can easily access the pharmacy's services. The pharmacy obtains its medicines from reputable sources, and it stores as well as manages them appropriately. Team members regularly identify people who receive higher-risk medicines and make the relevant checks. But they don’t always record this information. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriate range of equipment and facilities it needs to provide its services safely. Its team members keep the equipment clean and use it in a way which helps keep people’s confidential information safe.

Inspection history summary