Direct2ChemistGPhC

Pharmacy context

This is a distance selling community pharmacy located within an office building in the town of Nelson, Lancashire. The pharmacy premises are not open to the public. The pharmacy operates via the website www.direct2chemist.uk. It dispenses NHS prescriptions and sells a range of general sales list (GSL) healthcare products via its website. It provides a home delivery service and supplies some medicines to people in multi-compartment compliance packs.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy adequately identifies the risks associated with the services it provides to people. There are written procedures to help the pharmacy team members manage these risks. Team members follow a comprehensive process to discuss and record details of mistakes made during the dispensing process. And they learn from these mistakes to reduce the risk of them recurring.

• Principle 2 – Staff

  Standards met

  The pharmacy employs a suitable team to provide its services. Team members have the correct qualifications and skills for their roles. They are supported by the pharmacy to update their knowledge and skills.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are suitable for the volume of services provided. The premises are clean and well maintained. The pharmacy’s website is clear and easy for people to use.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely and effectively. The team has the knowledge to support people taking some higher-risk medicines. The pharmacy correctly stores its medicines, but it does not always remove date-expired medicines from stock promptly. This could increase the chance of these medicines being supplied to people.

• Principle 5 – Equipment

  Standards met

  The pharmacy has suitable and well-maintained equipment that it needs to provide its services. Equipment is used in a way which protect people’s privacy.

Inspection history summary