Woodlands PharmacyGPhC

Pharmacy context

The pharmacy is located within a large surgery in a largely residential area. The people who use the pharmacy are mainly older people. The pharmacy receives around 70% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews and the New Medicine Service. And it supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. It also provides medicines as part of the Community Pharmacist Consultation Service.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information well and it regularly seeks feedback from people who use the pharmacy. It largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And team members understand their role in protecting vulnerable people. But the pharmacy doesn’t always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough trained team members to provide its services safely. They have done the right training for their roles. And they are provided with ongoing ​training to support their learning needs and maintain their knowledge and skills. And they get time set aside in work to complete it. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety. The team members can take professional decisions to ensure people taking medicines are safe.

• Principle 3 – Premises

  Standards met

  The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. ​But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Inspection history summary