Gaiger ChemistGPhC

Pharmacy context

This is a Healthy Living Pharmacy (HLP), open six days a week, in Sutton high street. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. It also supplies medicines in multi-compartment compliance aids (blister packs or trays) for those who may have difficulty managing their medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing risks effectively. The pharmacy keeps satisfactory records of the mistakes it makes during the dispensing process. But it doesn’t review them as thoroughly as it did before the pandemic. So it may be missing opportunities to learn from them and avoid them being repeated. The pharmacy keeps most of its records up to date and these help to show that it is providing its services safely. It manages and protects confidential information well and it tells people how their private information will be used. Team members also understand their role in helping to protect the welfare of vulnerable people. The pharmacy has suitable insurance in place to help protect people if things do go wrong.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well trained and work well together. They have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.

• Principle 3 – Premises

  Standards met

  The premises are clean and open-looking with plenty of space. The pharmacy provides a safe, secure and professional environment for people to receive healthcare services.

• Principle 4 – Services

  Standards met

  The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can easily access them. The pharmacy sources, stores and manages its medicines safely, and makes sure that all the medicines it supplies are fit for purpose. It identifies people supplied with high-risk medicines so that they can be given extra information they need to take their medicines safely. The pharmacy responds adequately to drug alerts or product recalls to make sure people only get medicines or devices which are safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the right equipment for the range of services it provides. And it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.

Inspection history summary