Middle Warren PharmacyGPhC

Pharmacy context

The pharmacy is situated on a parade of shops in a residential area in Hartlepool. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides medicine use reviews (MURs).

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has processes and up-to-date procedures to help the team manage the risks to services. The pharmacy's team members record and report any errors they make when dispensing. The pharmacy keeps the records it must by law. It advertises how people can provide feedback and raise concerns. And listens and acts on their feedback to make improvements for people accessing its services. The pharmacy keeps people's private information safe. It has processes available to its team members, to help them protect the welfare of vulnerable people. ​

• Principle 2 – Staff

  Standards met

  The pharmacy has team members with the right skills and training for the services it provides. They complete relevant training on pharmacy processes during induction. And they access some useful ongoing training material. So, they have some opportunities to keep their knowledge up to date. The team members feel comfortable to suggest ideas. And the pharmacy uses this feedback to make changes to ways of working.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises are clean, secure and suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. And it has a suitable consultation room for people to have private conversations.

• Principle 4 – Services

  Standards met

  People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy delivers medicines to people’s homes. And it keeps a record of these deliveries. So, it can manage any queries effectively. The pharmacy gets its medicines from reputable suppliers. And it mostly stores and manages its medicines appropriately. The pharmacy team members have some training to support people taking high-risk medicines. But they don’t always have the recommended written information to give to people to help them take their medicines safely. ​

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.

Inspection history summary