Doctor's Direct Pharma LtdGPhC

Pharmacy context

This is a pharmacy located on a small business park on the outskirts of Chichester. The pharmacy provides a limited range of services, including NHS dispensing and supplies for people in 20 residential or nursing homes. It also provides medicines in multi-compartment compliance packs (blister packs), to help people living in their own homes to remember when to take their medicines. As part of the pharmacy's NHS contractual arrangements, people are not allowed to visit the pharmacy in person​, but medication is delivered to them in their homes using employed delivery drivers. This inspection was carried out during the COVID-19 pandemic period.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies its risks adequately. Team members record their errors and review them to identify the cause so that changes can be made to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. The pharmacy has insurance to cover its services. And it keeps the records its needs to maintain. It protects people’s private information and pharmacy team members know how to protect the safety of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has sufficient staffing levels for the services it provides. However, many of the team members are new and still in the process of completing their training.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe, secure and professional environment for the provision of the service it provides. The pharmacy is adequately secured to prevent unauthorised access.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely. It obtains its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of waste medicines properly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the necessary and appropriate equipment and facilities for the services it provides. And it uses these to make sure people's private information is protected.

Inspection history summary