T.A. Burley Pharmacy LimitedGPhC

Pharmacy context

The pharmacy is alongside other retail businesses in a semi-rural village. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice about the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs to help people remember to take their medicines. And it delivers medicines to people’s homes.

Standards by principle

• Principle 1 – Governance

  Good practice

  The pharmacy has effective systems for identifying and managing its risks. It generally maintains all the records it is required to by law. It advertises how people can provide feedback and it uses this feedback to improve the way it provides its services. Pharmacy team members follow procedures and understand their roles and responsibilities. They keep people's information secure and they demonstrate how they apply learning to protect the welfare of vulnerable people. Pharmacy team members record and discuss any mistakes they make. And they engage openly in continuous reviews to monitor the safety and quality of the pharmacy’s services.

• Principle 2 – Staff

  Good practice

  The pharmacy has enough skilled staff for the services it provides. It actively encourages its staff to provide feedback and it uses this to inform service delivery. Pharmacy team members have the right qualifications and training for their roles. They are encouraged to develop their skills through continual training. And they use the skills they have learnt when engaging with people and providing pharmacy services. Pharmacy team members demonstrate enthusiasm for their roles. They are open to learning following their mistakes. And they work effectively together to ensure the pharmacy operates in accordance with professional standards.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean and secure. It provides a professional environment for the delivery of its services. The pharmacy’s consultation room is fully accessible to people wanting a private conversation with a member of the team. And the team promotes access to the room well.

• Principle 4 – Services

  Standards met

  The pharmacy promotes its services and makes them fully accessible to people. It engages well with people to promote health and wellbeing. And it works effectively to promote healthy living within the local community. The pharmacy generally has effective records and systems in place to make sure people get the right medicines at the right time. The pharmacy gets its medicines from reputable sources. It has robust arrangements in place for storing and managing its medicines, including legally compliant systems to provide assurance that medicines are fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services safely. And its team members regular check equipment to ensure it remains safe to use and fit for purpose. Pharmacy team members protect people’s privacy when using the pharmacy’s equipment and facilities.

Inspection history summary