Rowden Hill PharmacyGPhC

Pharmacy context

This is a community pharmacy located near a community hospital in a residential area of Chippenham. It serves its local population which is mixed in age range and background. The pharmacy opens six days a week. The pharmacy sells a range of over-the-counter medicines, dispenses NHS prescriptions, provides flu vaccinations, drug misuse services and supplies medicines in multi-compartment compliance aids for people to use living in their own homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members record and review mistakes that happen and use this information and learning to avoid future mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong. The pharmacy generally maintains the records that it must keep by law. However, specials records were not always completed correctly which could mean that the pharmacy is not able to show exactly what has happened if any problems arise.

• Principle 2 – Staff

  Standards met

  The pharmacy staff have the appropriate skills, qualifications and training to deliver services safely and effectively. But pharmacy staff do not always have time to complete additional training and so may miss learning opportunities. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.

• Principle 3 – Premises

  Standards met

  The pharmacy generally provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team protect private information and the pharmacy is secure and protected from unauthorised access.

• Principle 4 – Services

  Standards met

  Pharmacy services are accessible, effectively managed and safely delivered, pharmaceutical stock is appropriately obtained, stored and supplied. Where a medicinal product is not fit for purpose, the team takes appropriate action. But some records to demonstrate this are not complete which could mean that the pharmacy is not able to show exactly what has happened if any problems arise.

• Principle 5 – Equipment

  Standards met

  The pharmacy has access to the appropriate equipment and facilities to provide the services offered. These are used in a way that helps protect patient confidentiality and dignity.

Inspection history summary