St. Peters ChemistGPhC

Pharmacy context

This is a community pharmacy located adjacent to a large supermarket in Worcester, Worcestershire. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter (OTC) medicines and offers a few services such as the New Medicines Service (NMS), local deliveries and Pharmacy First. Its team members also provide medicines inside multi-compartment compliance packs for people who find it difficult to manage their medicines at home.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has appropriate systems in place to identify and manage the risks associated with its services. Members of the pharmacy team deal with their mistakes responsibly. But they are not always reviewing them formally. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. Team members understand their roles well. They know how to protect the welfare of vulnerable people. And the pharmacy protects people’s confidential information appropriately.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its current workload safely. Team members are suitably qualified or undertaking the right training. And they are provided with resources so that they can complete regular and ongoing training. This helps keep their skills and knowledge up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy's premises are secure. They provide an adequate environment to deliver services from. And people can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  Overall, the pharmacy provides its services appropriately. It’s team members help ensure that people with different needs can easily access the pharmacy's services. The pharmacy sources its medicines from reputable suppliers and stores its medicines suitably. The pharmacy has some checks in place to ensure that medicines are not supplied beyond their expiry date. But records to help verify this are missing. And the pharmacy’s team members are not always making relevant checks when people receive higher-risk medicines. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment ensures people’s confidential information is secure.

Inspection history summary