Ancora Healthcare LimitedGPhC

Pharmacy context

This community pharmacy is within a medical centre on a main road leading into Scunthorpe, North Lincolnshire. It is open extended hours, including late into the evening seven days a week. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. The pharmacy delivers medicines to people’s homes and it provides a 24-hour medicine collection option to people through an automated collection point located outside the premises. It also supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has robust governance processes that clearly identify and manage risks associated with the services it provides. It undertakes regular risk assessments to support it in identifying and managing the risks associated with its services. And it uses these risk assessments to inform changes to its procedures. The pharmacy keeps people’s private information secure. And it mostly keeps the records it must by law. It advertises how people can provide feedback about its services. Pharmacy team members recognise and respond to safeguarding concerns well. They share learning following mistakes made during the dispensing process. And actively refer to guidance and information to support them in working safely within their respective job roles.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough skilled and knowledgeable people to provide its services safely. It actively monitors and reviews its staffing levels and skill mix. The pharmacy supports the continual learning needs of its team members through offering protected training time. Pharmacy team members support each other well. And they share learning by engaging in regular conversations relating to risk management and safety. They are invited to provide feedback at work. And the pharmacy clearly demonstrates how it considers and uses this feedback to inform improvements to its services.

• Principle 3 – Premises

  Standards met

  The pharmacy is secure and maintained to an appropriate standard. It offers a bright, clean, and professional environment for delivering its services. It has an extensive range of private consultation spaces and facilities and these are of a good standard and fully accessible to people.

• Principle 4 – Services

  Standards met

  The pharmacy ensures its services are available to all. It clearly identifies the needs of the local community when considering access to its services, including extending its opening hours. The pharmacy has records and systems in place to make sure people get the right medicine at the right time. It obtains its medicines from reputable sources. And it manages them appropriately to help make sure they are safe to use. Pharmacy team members recognise the benefits of the services they provide. And they complete audit trails effectively to support them in answering any questions related to the pharmacy’s services.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for providing its services. It monitors it equipment to ensure it remains in safe working order. And pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.

Inspection history summary