H E Matthews PharmacyGPhC

Pharmacy context

This is a Healthy Living Pharmacy (HLP) located in a small parade of shops in Carshalton, Surrey. The pharmacy recently moved to its new premises, just a few doors along the parade from its original site. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy also dispenses some medicines in multicompartment compliance aids (blister packs) for those who may have difficulty managing their medicines. Other services include anticoagulant monitoring which can be offered in people’s homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing risks effectively. The pharmacy satisfactorily records the mistakes it makes during the dispensing process. It reviews those records on a regular basis, learns from them and takes appropriate action to avoid problems being repeated. The pharmacy has adequate insurance in place to help protect people if things do go wrong. The pharmacy has up-to-date written instructions which tell staff how to complete tasks safely. It has also made suitable adjustments to those instructions so that it helps to prevent the spread of COVID-19. The pharmacy manages and protects confidential information well, and it tells people how their private information will be used. Team members also understand how they can help to protect the welfare of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. Pharmacy team members are appropriately trained, and they have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate. And they respond well when things go wrong to make their services safer.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe, secure and professional environment for people to receive healthcare services. It has made suitable adjustments to its premises to help minimise the spread of COVID-19.

• Principle 4 – Services

  Standards met

  The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can easily access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It carefully identifies people supplied with high-risk medicines so that they can be given extra information they need to take their medicines safely. And it keeps detailed records of the information provided so that it can easily show what it has done if asked. The pharmacy responds satisfactorily to drug alerts or product recalls to make sure people only get medicines or devices which are safe. It keeps a record of the checks it makes to keep people safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.

Inspection history summary