BootsGPhC

Pharmacy context

This community pharmacy is on the same site as a GP surgery. Its main activity is dispensing NHS prescriptions. It also provides seasonal flu vaccinations, medication in multi-compartment compliance packs to some people who receive care at home, and it delivers some medicines to people’s homes. The pharmacy has a needle exchange scheme and provides instalment supplies to a small number of clients on substance misuse treatment programmes.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy identifies and manages the risks associated with its services well. Its team members understand their roles and work within these. They learn from their mistakes and make improvements to prevent similar events happening again. The pharmacy makes the records it needs to by law and these are largely accurate. The team members keep people’s personal information safe. And they take the right action to make sure vulnerable people are protected.

• Principle 2 – Staff

  Good practice

  The pharmacy has enough, suitably trained staff to provide its services safely. Its team members are given good support to help keep their skills and knowledge up to date. They have opportunities to share learnings in an open and honest way. And they have appropriate support in place should they need to raise any concerns about the pharmacy.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises are suitable for the services it offers and are well-maintained. The pharmacy has a consultation room which offers people more privacy for services and sensitive conversations.

• Principle 4 – Services

  Standards met

  People with a range of needs can access the pharmacy’s services. The pharmacy’s team members work in an organised way, so services are delivered safely. They take particular care when supplying medicines which are higher-risk so people get the right advice about their medicines. The team checks its medicines regularly to make sure they are in-date. It generally stores its medicines correctly. However, keeping mixed batches and brands of medicines in the same container may make it harder for the pharmacy to spot out of date medicines or deal with drug recalls effectively.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the right equipment and facilities to provide its services safely, and it maintains them properly.

Inspection history summary