Malcolm's PharmacyGPhC

Pharmacy context

This extended hours community pharmacy is located on a main road in a residential area serving the local population. Its main activity is dispensing NHS prescriptions. It also provides a large number of people with medicines in multi‐compartment compliance packs. The pharmacy provides other NHS services which includes substance misuse treatment, seasonal flu vaccinations and Pharmacy First. The pharmacy also has a home delivery service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy manages its risks reasonably well. The pharmacy team follows written instructions to help make sure it provides safe services. The team discusses its mistakes which helps it to learn from them. Team members protect people’s private information, and they understand their role in protecting and supporting vulnerable people. The pharmacy generally keeps the records it needs to by law.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough team members to manage its workload. Team members receive essential training for their roles. But the pharmacy does not always progress staff training in a timely fashion. So, team members may delay obtaining the knowledge and skills relevant to their role.

• Principle 3 – Premises

  Standards met

  The premises are clean, secure and suitable for the pharmacy’s services. It has a private consultation room, so people can have confidential conversations with pharmacy team members and maintain their privacy.

• Principle 4 – Services

  Standards met

  The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers, and the team makes some checks to make sure they are in good condition and suitable to supply.

• Principle 5 – Equipment

  Standards met

  The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.

Inspection history summary