Shavarath Limited T/A Cranleigh Gardens PharmacyGPhC

Pharmacy context

The pharmacy is located in in a GP practice in Bridgwater. It sells over-the-counter medicines and dispenses NHS and private prescriptions. And it delivers medicines to people’s homes. The pharmacy team offers advice to people about minor illnesses and long-term conditions. The pharmacy offers services including Medicines Use Reviews (MURs), the NHS New Medicines Service (NMS) and flu vaccinations. The pharmacy also offers services for drug misusers. The pharmacy supplies medicines in multi-compartment compliance aids to people living in their own homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages its risks appropriately. Team members record their errors and review them. They identify the cause of errors and try to make changes to stop them from happening again. The pharmacy has written procedures in place for the work it does. The pharmacy asks people for their views and acts appropriately on the feedback. It has adequate insurance to cover its services in case things go wrong. The pharmacy generally keeps the records required by law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload. Team members complete learning to keep their knowledge and skills up to date. New team members are given support to develop and learn. Team members are confident to suggest and make changes to improve the safety and effectiveness of their services. They communicate well with each other. ​

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy has a soundproofed room where people can have private conversations with members of the pharmacy team. The pharmacy is adequately secured to prevent unauthorised access.

• Principle 4 – Services

  Standards met

  The pharmacy is accessible and advertises its services appropriately. Medicines are supplied safely. The pharmacy offers a range of additional services and the pharmacy team delivers these services safely. Team members providing the services ensure that their training is up to date. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes checks to ensure that they are still suitable for supply. The pharmacy delivers medicines to people safely and keeps appropriate records of this. The pharmacy accepts unwanted medicines and disposes of them appropriately.

• Principle 5 – Equipment

  Standards met

  The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. Equipment is used in a way that protects people’s private information.

Inspection history summary