TruWell PharmacyGPhC

Pharmacy context

The pharmacy is located at the end of a parade of businesses in a residential area. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance packs (blister packs) for people who have difficulty managing their medicines. Services include prescription collection and delivery, minor ailments, NHS urgent medicines supply, substance misuse, needle exchange and seasonal flu vaccination. The pharmacy has healthy living status.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy’s working practices are generally safe and effective. The pharmacy team makes sure that people have the information they need so that they can use their medicines safely. The pharmacy manages risk and keeps people’s information safe. The pharmacy’s team members do not always record the mistakes they make while dispensing medicines. So they may be missing opportunities to learn and prevent the same things happening again. The pharmacy has written procedures which tell staff how to complete tasks effectively. But the team does not always follow them, for example, the way the team delivers prescriptions. This could introduce unnecessary risk into the service. The pharmacy generally keeps the records it needs to so that medicines are supplied safely and legally. The pharmacy team members understand their role in protecting vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy team manages the workload within the pharmacy and it works well together. The team members are supported in keeping their knowledge up to date. They are comfortable about providing feedback to the pharmacist and are involved in improving the pharmacy’s services.

• Principle 3 – Premises

  Standards met

  The pharmacy's premises are generally clean, secure and suitable for the provision of its services.

• Principle 4 – Services

  Standards met

  The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. The pharmacy team takes the right action if any medicines or devices need to be returned to the suppliers. Medicines are not always stored in appropriately labelled containers. This could mean the pharmacy is not able to identify all stock affected by drug recalls or alerts. The pharmacy’s team members are helpful and give advice to people about where they can get other support. They also make sure that people have all the information they need so that they can use their medicines safely. The pharmacy team makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe and effective.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide its services safely.

Inspection history summary