Tesco Instore PharmacyGPhC

Pharmacy context

This is a hundred-hour pharmacy inside a Tesco supermarket in York. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides NHS services, such as the medicine use reviews, the New Medicines Service (NMS) and flu vaccinations. And it supplies medicines in multi-compartment compliance packs to some people living in their own homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks associated with the services it provides to people. But sometimes near misses are not recorded. So, opportunities may be missed to identify causes, and to make changes to prevent it happening again. It has a set of written procedures for the team members to follow to help them deliver the services safely and effectively. The pharmacy keeps the records it must have by law. And it keeps people's private information secure. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children.

• Principle 2 – Staff

  Standards met

  The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. They work well together to manage their workload and to ensure people receive good service. They can make suggestions to improve the pharmacy's services. And they know how to raise professional concerns if necessary. The pharmacy provides access to ongoing training to help its team members keep their knowledge and skills refreshed and up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are easily accessible to people. It engages with people using the pharmacy to help them improve their health. The pharmacy manages its services appropriately and delivers them safely. And it suitably manages the risks associated with this service. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately. The pharmacy team members identify people taking high-risk medicines and give them appropriate support and advice. But they don't always record it. So, they may not be able to refer to this information in the future if they need to.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.

Inspection history summary