Whistlers PharmacyGPhC

Pharmacy context

This is a community pharmacy in the centre of a busy market town in Nottinghamshire. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. It delivers medicines to people’s homes and to two local care homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks associated with its services. It protects people’s personal information. And it keeps the records it must by law. The pharmacy encourages feedback from people using its services. It displays the results of this feedback. And it uses this feedback to work together with other healthcare professionals. The results of this teamwork helps ensure a streamlined approach to people accessing their medicines. The pharmacy team members are clear about their roles and responsibilities. They discuss their mistakes and make changes to ​help to reduce risk. But they do not always record the mistakes they identify during the dispensing process. This may mean there are some missed learning opportunities.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It monitors staffing levels and skill mix within the team. The pharmacy actively encourages feedback from its team members through regular performance and development reviews. It uses the feedback it receives to inform the safe management of its services. Pharmacy team members are encouraged to engage in continual learning relevant to their roles. And members of the team completing accredited training receive protected learning time. Pharmacy team members work well together and engage in discussions relating to risk management and safety.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are easily accessible to people. And the pharmacy has actively considered the possible barriers to people accessing some urgently required services out-of-hours. And it has taken steps to overcome these barriers and respond to the specific needs of the local community. The pharmacy has procedures to support its team members in delivering its services safely. And it has good records in place to support people who receive their medicines through its multi-compartmental compliance pack service. The pharmacy obtains its medicines from reputable sources. And it manages them appropriately to help make sure they are safe to use.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for providing its services. It regularly monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.

Inspection history summary