Jade Pharmacy (Southall)GPhC

Pharmacy context

An independent community pharmacy. One of fifteen belonging to the same company. The pharmacy is on a small parade of locally run shops and businesses, in a residential area of Southall. As well as NHS Essential Services, the pharmacy provides Medicines Use Reviews (MURs), New Medicines Service (NMS) and a delivery service for urgent prescriptions and the housebound. The pharmacy also provides medicines in multicompartment compliance packs for many people in the community. It also provides a substance misuse prescription service and a stop smoking service.

Standards by principle

• Principle 1 – Governance

  Standards met

  In general, the pharmacy’s working practices are safe and effective. Its team members listen to people’s concerns and try to keep people’s information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. But team members do not do enough in the way that they gather information and use it to learn and improve.

• Principle 2 – Staff

  Standards met

  The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to one another which helps the pharmacy maintain the quality of its services.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises provide a safe, secure environment for people to receive healthcare services. But the pharmacy’s storage arrangements meant that it did not look as tidy and organised as it could. And the team did not use the pharmacy’s storage facilities effectively enough when trying to keep people’s private information safe.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely and effectively and makes its services available to everyone. The pharmacy generally manages its medicines safely and effectively and gives people the advice they need to help them take their medicines properly. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose.

• Principle 5 – Equipment

  Standards met

  In general, the pharmacy, has the right equipment and facilities for the services it provides. Its facilities and equipment are clean and generally used in a way that keeps people’s information safe.

Inspection history summary