West Street PharmacyGPhC

Pharmacy context

This is a pharmacy in the town centre of Congleton in Cheshire. It mainly dispenses NHS prescriptions and sells over-the-counter medicines. Some medicines, it dispenses into multi-compartment compliance packs to help people take their medicines properly. The pharmacy offers a number of services, including substance misuse services, NHS Pharmacy First and NHS Hypertension service. It delivers medicines to people at home.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks with its services. And team members have relevant written procedures to help them work safely and consistently. They keep people’s confidential information secure, and they help protect the welfare of vulnerable people using the pharmacy’s services. They mostly keep accurate records as required by law. And team members record and learn from mistakes they make whilst dispensing.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough suitably skilled team members to provide its services. And they work well together to manage the workload. Team members receive appropriate support to complete their training. And the pharmacist provides a good level of supervision to help them complete tasks within their capabilities. Team members feel comfortable suggesting ideas and discussing any concerns they may have to improve the way they work.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are secure, clean and provide a suitable space for the pharmacy’s services. Team members use a suitably sized, private consultation room so people can have confidential conversations and access services.

• Principle 4 – Services

  Standards met

  The pharmacy actively helps people in the local community access its services. And it manages and delivers its services safely and effectively. Team members obtain medicines from recognised sources. And they appropriately store and manage medicines as they should. They conduct regular checks to make sure medicines are suitable to supply.

• Principle 5 – Equipment

  Standards met

  Team members have access to the equipment they need to provide the pharmacy’s services. And they use the equipment appropriately to protect people’s confidentiality.

Inspection history summary