Oatlands Park PharmacyGPhC

Pharmacy context

This NHS community pharmacy is set on a row of businesses in a residential area on the outskirts of Weybridge. The pharmacy opens six days a week. It sells medicines over the counter. It dispenses people’s prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy supplies multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. And it provides the Community Pharmacist Consultation Scheme (CPCS) to help people who have a minor illness or need an urgent supply of a medicine.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy manages its risks appropriately. It has written instructions to help its team members work safely. It largely keeps the records it needs to by law. It has the insurance it needs to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy log and review the mistakes they make to try to stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. And they work well together and use their judgement to make decisions about what is right for the people they care for. The pharmacy team is comfortable about giving feedback to help the pharmacy do things better. And it knows how to raise a concern if it has one.

• Principle 3 – Premises

  Standards met

  The pharmacy provides an adequate environment to deliver it services from. And people can receive services in private when they need to.

• Principle 4 – Services

  Standards met

  The pharmacy has working practices that are safe and effective. Its team is friendly and helps people access the services they need. And it keeps a log to show that it has given the right medicine to the right person. The pharmacy gets its medicines from reputable sources. And it stores them appropriately and securely. Members of the pharmacy team dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.

Inspection history summary