Marcus Jones PharmacyGPhC

Pharmacy context

This is a community pharmacy in the centre of East Acton. The pharmacy provides a range of services including dispensing prescriptions. And supplying medicines in multi-compartment compliance packs for people living at home who need them. It has a selection of over-the-counter medicines and other pharmacy-related products for sale. It provides a core range of other services, including a medicines delivery service and a COVID-19 vaccination service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has suitable written procedures in place to help ensure that its team members work safely. And the team understands and follows them. The pharmacy has insurance to cover its services. And it generally completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy adequately identifies and manages the risks associated with its services. Team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough suitably trained and skilled team members for the tasks it carries out. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's service.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises generally provide a suitable environment for people to receive its services. And they are adequately clean and secure. But the pharmacy has some areas which are tired and dated. And it does not do enough to ensure that the areas it uses for private conversations are appropriate. The pharmacy’s workspace does not fully benefit from the total space available.

• Principle 4 – Services

  Standards met

  The pharmacy generally provides its services safely and makes them accessible to people. It supports people with suitable advice and healthcare information. And it ensures that it supplies its medicines with the information that people need to take their medicines properly. The pharmacy team gets its medicines and medical devices from appropriate sources. And, in general, team members make the necessary checks to ensure they are safe to use and protect people’s health and wellbeing. The pharmacy generally stores its medicines correctly, but it does not do enough to ensure that it stores all its medicines in the appropriate environment.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide services safely. And it generally keeps them clean. The team uses its facilities and equipment to keep people's confidential information safe.

Inspection history summary