Hylton Castle PharmacyGPhC

Pharmacy context

The pharmacy is situated in a parade of shops in a suburb of Sunderland. It dispenses NHS and private prescriptions. And offers advice on the management of minor illnesses and long-term conditions. It offers a range of services including supervised methadone consumption and flu vaccinations. And it supplies medicines in multi-compartment compliance packs to a large number of people. These help people remember to take their medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has processes and written procedures that the team members follow. The pharmacy team members have a clear understanding of their roles and tasks. The pharmacy keeps all the records as required by law, in compliance with standards and procedures. And it provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. They record, report and learn from errors and mistakes made during the dispensing process. But on occasions the information they record lacks detail. So, the pharmacy team members may be missing opportunities to improve.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy records this which helps identify any gaps in knowledge. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

• Principle 3 – Premises

  Standards met

  The pharmacy's premises are of a suitable size for the services it provides. And people can have private conversations with the team in a consultation room.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are accessible to people. And it displays some information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into multi-compartment compliance packs for a large number of people. These help people to manage their medicines and take them correctly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.

Inspection history summary