WellGPhC

Pharmacy context

This pharmacy is next to a small hospital and dispensing GP surgery in Stamford, Lincolnshire. Its main services include dispensing prescriptions and selling over-the-counter medicines. It provides a range of NHS advanced services including the New Medicine Service, Contraception Service, Hypertension Case-Finding Service, and the NHS England Pharmacy First Service. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it offers a medicine delivery service to people’s homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy effectively identifies and manages the risks for providing its services. It mostly keeps the records required by law and it manages people’s confidential information with care. Its team members are confident in responding to feedback from people using the pharmacy. And they know how to recognise and report safeguarding concern to help keep vulnerable people safe from harm. Pharmacy team members engage in regular conversations to share learning following the mistakes they make during the dispensing process. And they act to reduce risk following these discussions.

• Principle 2 – Staff

  Standards met

  The pharmacy employs a team with the appropriate skills and knowledge to deliver its services. Pharmacy team members engage in regular conversations to help manage workload and minimise risk. They receive regular support to keep their skills up to date. And they understand how to provide feedback should they have a concern at work.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are clean, secure, and appropriately maintained. People visiting the pharmacy can speak to a member of the team in a private consultation room.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely and it makes its services readily available to people. The pharmacy obtains its medicines from reputable sources. Overall, it stores its medicines safely and securely. And its team members make appropriate checks to ensure medicines are safe to supply to people. Pharmacy team members take regular opportunities to speak to people about their health. And they provide supportive information when dispensing medicines to help people take their medicines safely.

• Principle 5 – Equipment

  Standards met

  The pharmacy has suitable equipment readily available for use. Its team members use the equipment in a way which protects people’s confidentiality.

Inspection history summary