Woodside PharmacyGPhC

Pharmacy context

This busy community pharmacy is located in the heart of a community centre, in a residential area of Telford. Most people who use the pharmacy are from the local area and there is a GP surgery next door. The pharmacy dispenses prescriptions and sells a range of over-the-counter (OTC) medicines, along with other household goods. It supplies some medicines in multi-compartment compliance aid packs, to help make sure people take them at the right time. And it provides additional services including Medicines Use Reviews (MURs), emergency hormonal contraception (EHC) and vaccinations for travel and flu. A substance misuse treatment service is also available.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy keeps the records it needs to by law and it protects people’s private information. Its team members understand how to raise concerns to help protect the wellbeing of vulnerable people and they are clear about their roles. Team members manage risks adequately and they have access to written procedures to help make sure they complete tasks safely. But the procedures are not always regularly reviewed. So, the pharmacy's team members may not have the most up to date information.

• Principle 2 – Staff

  Standards met

  The pharmacy's team members are suitably trained for their roles. They work in an open culture and get some feedback on their development. But they have limited access to protected training time, which may restrict the ability of some individuals to keep their knowledge up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy is well maintained, clean and secure. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are generally accessible and suitably managed, so people receive the information they need about their medicines. It generally sources and manages its medicines appropriately. But audit trails for some of its systems and processes are lacking, which may mean that team members cannot always clearly show what has happened in the event of a query.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is suitably maintained, and team members use the equipment and facilities in a way that protects people’s privacy.

Inspection history summary