BootsGPhC

Pharmacy context

The pharmacy is in Liskeard, Cornwall. It sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. The pharmacy offers a range of services including flu vaccinations, the NHS New Medicine Service (NMS), the NHS Hypertension Case Finding Service and the Pharmacy First Service. The pharmacy provides services to drug users. And it provides medicines in multi-compartment compliance packs to a small number of people to help them remember to take them at the right time. The pharmacy offers a delivery service. And it also dispenses medicines to people living in care homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy provides its services safely and effectively. It has suitable systems in place to identify and manage the risks associated with its services. The pharmacy’s team members diligently review and learn from any mistakes they make to improve the safety of the services they offer. The pharmacy team then makes the necessary changes to help stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. And these procedures are reviewed and updated regularly. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy employs a team of people who work effectively in their roles. Pharmacy team members complete regular learning to keep their knowledge and skills up to date. All team members have completed appropriate courses. The pharmacy team understand how to raise concerns at work but would benefit from more regular team discussions to allow them to talk openly about issues in the pharmacy.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy has a soundproofed room where people can have private conversations with members of the pharmacy team. The pharmacy is adequately secured to prevent unauthorised access.

• Principle 4 – Services

  Standards met

  The pharmacy supplied medicines to people safely. And it ensures it gives appropriate advice to people to make sure they use medicines correctly. The pharmacy team makes sure that people with different needs can access its various services. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.

Inspection history summary