Phlo-Digital PharmacyGPhC

Pharmacy context

This pharmacy is situated in a business park. It operates a distance-selling service, so people do not visit it in person. This inspection primarily focussed on the pharmacy’s online weight-loss treatment service which it introduced around March 2024. The pharmacy has its own website www.phloclinic.co.uk where people can register for the weight-loss service. The pharmacy offers medicines for other conditions on its website, as well as prescribing and supplying injectable weight loss medications.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy manages its risks reasonably well. The prescribing team has written instructions to help make sure it provides a safe weight-loss service. The prescribing and pharmacy teams discuss their mistakes which helps them to learn from them. The pharmacy protects people’s private information, and team members understand their role in protecting and supporting vulnerable people. The pharmacy keeps consultation records for people when it prescribes weight loss medicines. But records generally do not have enough detailed information needed to clearly explain the clinical reasons for authorising supplies.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to provide its services safely. The team members work well together. New team members receive the appropriate training for their roles and the pharmacy effectively supports them to complete this. The pharmacy regularly reviews the performance and development of its prescribers to make sure they have the right skills and knowledge.

• Principle 3 – Premises

  Standards met

  The premises are clean, secure, and spacious enough for the pharmacy's services. And the pharmacy provides a professional environment for the delivery of healthcare services. The pharmacy's website contains information about the pharmacy and the associated weight-loss treatment service.

• Principle 4 – Services

  Standards met

  The pharmacy obtains and verifies information provided by people requesting weight loss medicines, to help prescribers assess whether a weight-loss treatment is suitable for them. It provides relevant advice and support to help make sure people use these treatments safely. The pharmacy gets its medicines from licensed suppliers. It makes sure they are in good condition and suitable to supply.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment that it needs to provide its services effectively. And it has the facilities to secure people's information.

Inspection history summary