Osbon PharmacyGPhC

Pharmacy context

This is a community pharmacy in a parade of shops in Ore Village, on the outskirts of Hastings. It dispenses NHS prescriptions and people can ask to have their blood pressure checked. It offers sexual health services, seasonal flu vaccinations, Medicines Use Reviews and the New Medicine Service. It dispenses medication into multi-compartment compliance packs for people who live in their own homes and need help managing their medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks associated with its services to help provide them safely. It is good at recording and reviewing any mistakes that happen during the dispensing process. This helps make the services safer for people to use. Team members largely keep the records that they need to by law. And they know how to protect vulnerable people. The pharmacy generally protects people’s personal information. But team members could do more to ensure that confidential waste is always disposed of appropriately.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough trained team members to provide its services safely. They communicate well together and manage their workload well. They undertake some ongoing training to help keep their knowledge and skills up to date. And they are able to raise concerns and make any suggestions to help improve the pharmacy’s services. Team members can take professional decisions to help make sure that people get appropriate advice.

• Principle 3 – Premises

  Standards met

  The refit of the pharmacy has been done to a high standard. It has improved the available space, workflow, and the professional appearance of the pharmacy. The premises are secure and people can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  Overall, the pharmacy provides its services safely and manages them well. Team members dispense medicines into multi-compartment compliance packs safely. The pharmacy gets its medicines from reputable sources and stores them properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. The extended opening hours help people with a range of needs access the pharmacy’s services. The pharmacy doesn’t always highlight prescriptions for higher-risk medicines, and this could mean that opportunities to speak with people collecting these medicines may be missed.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for its services. It uses its equipment to help protect people’s personal information.

Inspection history summary