Pharmacy Corner OnlineGPhC

Pharmacy context

The pharmacy provides dispensing services at a distance which means people cannot access the pharmacy premises. People can access the pharmacy website an​d contact the pharmacy by telephone. It dispenses NHS prescriptions. And it requests prescriptions on behalf of people and delivers people’s medicines to their homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks associated with its services. And it keeps most of the records it needs to by law. The pharmacy has appropriate arrangements to protect people’s private information. The pharmacy team members respond well when errors happen and act to prevent future mistakes. People using the pharmacy can raise concerns and provide feedback. The pharmacy team acts in response to feedback to improve the delivery of pharmacy services. The team has some level of training and guidance to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. The pharmacy has written procedures that the team follows. But not all the team members have signed to say they have read the procedures. This means there is a risk they may not understand or follow correct procedures. ​

• Principle 2 – Staff

  Standards met

  The pharmacy team members have the qualifications and skills to support the pharmacy’s services. And they share information and learning particularly from errors when dispensing. The pharmacy team members do not have opportunities to complete more training. And they receive little feedback on their performance. So, they may miss the opportunity to reflect and identify training needs. And progress in their role or take on a new role to help the safe and effective delivery of services.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, secure and suitable for the services provided. And it has adequate arrangements for people to have private conversations with the team.

• Principle 4 – Services

  Standards met

  The pharmacy provides services that support people's health needs. The pharmacy gets its medicines from reputable sources. And it generally stores and manages medicines appropriately ​. The pharmacy manages its services well. It keeps records of prescription requests and deliveries it makes to people. So, it can deal with any queries effectively. But the team does not always supply information leaflets with medication to help people take their medicines safely.​

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services and protect people’s private information.

Inspection history summary