H.J. Everett (Chemist) Ltd.GPhC

Pharmacy context

This pharmacy is in Cosham High Street, on the outskirts of Portsmouth and is one of several pharmacies owned by the same company. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy has a travel clinic and provides NHS Healthchecks. It also dispenses some medicines in multi-compartment compliance aids (MDS trays or blister packs) for those who may have difficulty managing their medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing most risks effectively. The pharmacy generally logs the mistakes it makes during the dispensing process. The pharmacist regularly reviews them with each individual team member so that they can learn from them and avoid problems being repeated. The pharmacy has written instructions which tell staff how to complete tasks safely. But these instructions have not been reviewed for some time, so the team may not be following the most up-to-date procedures. The pharmacy manages and protects confidential information well, and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.

• Principle 3 – Premises

  Standards met

  The pharmacy generally provides a safe, secure and professional environment for people to receive its services. But, a sharps bin is stored in an unlocked consultation room. This increases the risk that it could be accessed by unauthorised people.

• Principle 4 – Services

  Standards met

  The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It takes steps to identify people supplied with some high-risk medicines so that they can be given extra information they need to take their medicines safely. But they may be missing opportunities to help people with other high-risk medicines. The pharmacy responds reasonably well to drug alerts or product recalls to make sure people only get medicines or devices which are safe. It keeps a record of the checks it makes to keep people safe.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.

Inspection history summary