Osbon PharmacyGPhC

Pharmacy context

The pharmacy is located on a parade of shops on a main road in a largely residential area. It is part of a small chain of pharmacies. The people who use the pharmacy are mainly older people. The pharmacy receives around 85% of its prescriptions electronically​. The pharmacy provides a range of services, including Medicines Use Reviews and the New Medicine Service and influenza vaccinations. The pharmacy provides multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines.​​ And it provides substance misuse medications to a small number of people.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks associated with its services to help provide them safely. And team members understand their role in protecting vulnerable people. They are good at recording and reviewing their mistakes so that they can learn and make the services safer and reduce any future risk. The pharmacy protects people’s personal information and it regularly seeks feedback from people who use the pharmacy. It largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. The team discusses adverse incidents and uses these to learn and improve. And they can raise any concerns or make suggestions. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.

• Principle 3 – Premises

  Standards met

  The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. It dispenses​ medicines into multi-compartment compliance packs safely.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Inspection history summary