Hawkes PharmacyGPhC

Pharmacy context

This is a community pharmacy located in a small row of shops, in a residential area and close to the centre of Cheltenham, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter (OTC) medicines and offers a few services such as the New Medicines Service (NMS), local deliveries and Pharmacy First. And it supplies medicines inside multi-compartment compliance packs for many people if they find it difficult to manage their medicines at home.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy manages its risks appropriately and members of the pharmacy team have access to written instructions to help them to work safely. They understand how to protect the welfare of vulnerable people and can safeguard people’s confidential information appropriately. The pharmacy largely keeps the records it needs to by law. And team members deal with their mistakes responsibly. But they are not always documenting details when they review them. This could make it difficult for them to show that they regularly spot patterns and prevent similar mistakes happening in future.

• Principle 2 – Staff

  Standards met

  The pharmacy’s team members have a range of skills and experience. They work well together and are supported by the owner. And the pharmacy provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy premises present a professional image and provide an adequate environment for people to receive healthcare services. The pharmacy is kept clean. And it has a separate space where people can have confidential conversations with the pharmacy team.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely and effectively. The pharmacy obtains its medicines from reputable sources, and it manages them appropriately. Members of the pharmacy team routinely identify people prescribed medicines which require ongoing monitoring, so that they can provide the appropriate advice. This helps ensure they take their medicines correctly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is suitably clean. And team members use them appropriately to keep people’s private information safe.

Inspection history summary